Privacy & Cookie Policy
Last updated: 3 November 2026
1. Who we are
This policy explains how Claudia Maxine Jones, trading as Claudia Maxine ("Claudia Maxine", "we", "us", "our"), collects, uses and protects your personal data when you visit claudiamaxine.com, join a free offering, subscribe to our emails, book a session, or purchase a course, programme or membership.
Claudia Maxine is the data controller for your personal data under the EU General Data Protection Regulation (GDPR) and Spain's Organic Law 3/2018 on Data Protection (LOPDGDD).
Claudia Maxine Jones, Calle de Sa Cala, 15, 07810 San Juan, Ibiza, Islas Baleares, Spain. NIE/NIF: Y4710312H. Email: claudiamaxinehealer@gmail.com.
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
2. What we collect, why, and the legal basis
| When | What we collect | Why | Legal basis |
|---|---|---|---|
| You browse the website | Device, browser, pages viewed and approximate location, through cookies | To run the website securely and, with your consent, to understand how it is used | Legitimate interest for essential cookies; your consent for analytics and marketing cookies |
| You join a free offering or subscribe to our emails | Name, email address, the offering joined, email activity | To provide access, deliver the offering and send the emails you requested | Your consent, which you may withdraw at any time using the unsubscribe link |
| You contact us or book a Discovery Call | Name, email, phone (optional), your message, booking details, any questionnaire answers, notes from the call | To reply and to arrange the call | Steps taken before a contract; legitimate interest in replying |
| You book one-to-one sessions | Name, contact details, booking and payment records, intake form answers, session notes | To provide the sessions safely and keep records | Contract; your explicit consent for health information (see section 3) |
| You join a group programme, course or membership | Name, email, login details, progress, contributions to group spaces, session recordings | To provide access and run the programme | Contract |
| You make a payment | Payment confirmation, amount and date (card details are handled by Stripe and are not seen by us) | To take payment, keep accounts and meet tax obligations | Contract and legal obligation |
| You give a testimonial | Your words, and your name or image if you agree | To share with others considering this work | Your consent |
If you do not provide the information needed for a booking or purchase, we may be unable to provide it.
3. Health information and session notes
To work with you safely, we may ask about your physical, psychological and emotional health. This information may be gathered through a questionnaire completed before a Discovery Call or session, or during a call or session, and you may share personal and family history during sessions. This is special category data under the GDPR.
- This information is collected and used only with your explicit consent, given when you complete an intake form or book a session. You may withdraw consent at any time; in that case we may be unable to continue working with you.
- Claudia Maxine keeps notes from Discovery Calls and sessions. Notes may be taken during or after a session to record what is needed to support your healing. Their length varies from session to session.
- Notes are stored securely, protected by password, and are not shared except as described in section 8 of our Terms & Conditions.
- Session notes are kept for as long as we work together and for three years after your last session, then deleted, unless you ask for them to be deleted sooner.
4. Who we share your data with
We share only the data each service needs. Each acts on our instructions and is bound to keep your data secure.
| Service | Purpose | Data it handles |
|---|---|---|
| Squarespace | Website, member areas, courses and email campaigns | Account, membership, website and email data |
| Substack | Newsletter | Name, email, email activity |
| Acuity Scheduling | Online booking and intake forms | Booking details, intake answers |
| Stripe | Payments | Payment details |
| Zoom | Online sessions and groups | Name, email, session audio and video where recorded |
| Google Workspace | Email and secure document storage | Emails, notes, records |
| Meta (Facebook and Instagram) | Advertising measurement, only with your consent to marketing cookies | Website visit information |
| Our accountant or gestor | Accounts and tax | Payment and invoice records |
Some of these services are based outside the European Economic Area, mainly in the United States. Where data is transferred there, it is protected by the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
We may also share data where required by law, or to protect a person from serious harm.
5. How long we keep your data, and your rights
How long
- Email lists: until you unsubscribe.
- Discovery Call enquiries that do not lead to working together: up to 12 months.
- Session notes and intake forms: as set out in section 3.
- Payment and invoice records: as long as Spanish tax and commercial law requires, currently up to six years.
- Course and membership accounts: while your access continues, then up to 12 months.
Your rights
You have the right to:
- access the personal data we hold about you;
- correct data that is inaccurate or incomplete;
- request deletion of your data, unless we are required by law to keep it;
- restrict or object to its use, including for marketing;
- receive your data in a portable format;
- withdraw your consent at any time. This does not affect how your data was used before you withdrew it.
To exercise any of these rights, email claudiamaxinehealer@gmail.com. We will respond within one month.
If you are unhappy with how your data has been handled, please contact us first. You also have the right to complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or the data protection authority where you live.
Security
We use secure, password-protected services and limit access to your data to what is necessary. No online system is completely secure, but we take reasonable steps to protect your information.
6. Cookies
Cookies are small files saved on your device when you visit a website. This website uses them as follows, in line with Spain's Law on Information Society Services (LSSI-CE).
| Type | Purpose | Your choice |
|---|---|---|
| Essential | Keep the website secure, remember your cookie choice, and run logins, member areas and checkout | Always on, as the website cannot function without them |
| Analytics | Show how visitors use the website, such as pages viewed, through Squarespace Analytics | Only with your consent |
| Marketing | Measure advertising on Facebook and Instagram through the Meta Pixel, which shares visit information with Meta Platforms Ireland Ltd | Only with your consent |
On your first visit, a banner asks whether you accept non-essential cookies. You can change your choice at any time through the Cookie Preferences link at the bottom of every page, or by clearing cookies in your browser.
Embedded content, such as videos or booking forms, may set its own cookies under the provider's own policy.
Changes to this policy
This policy may be updated from time to time. The version published on this website is always the current one.