TERMS & CONDITIONS

1. Overview

These Terms & Conditions apply to all sessions, group programs, courses, and retreats offered by Claudia Maxine Jones ("Claudia Maxine"). By booking or purchasing any offering, you acknowledge and agree to these terms in full.

2. Booking & Payment

  • Your place is confirmed only once full payment is received.

  • Session packages must be paid in full prior to the first session.

  • All group programs and courses must be paid in full to secure participation.

  • Payments are processed via Stripe or bank transfer. Any fees related to currency conversion or transfer are your responsibility.

3. Cancellations & Rescheduling (1:1 Sessions)

  • 48 hours’ notice is required to cancel or reschedule a session.

  • Sessions cancelled with less than 48 hours’ notice are forfeited and non-refundable.

  • If cancelled at short notice, a distance energy healing session can be offered during the original time if requested.

  • In the rare event Claudia Maxine must cancel, she will notify you as soon as possible and reschedule at the earliest mutually convenient time.

4. Refunds & Transfers

  • All payments are non-refundable and non-transferable.

  • If you choose to discontinue a group program, no refund will be given for any reason.

  • If you discontinue a package of 1:1 sessions, any remaining sessions will be forfeited.

  • Claudia Maxine does not offer refunds due to dissatisfaction with outcomes.

  • Refunds will only be considered at Claudia Maxine’s sole discretion in cases of unavoidable personal emergency.

5. Right to Refuse Service

Claudia Maxine reserves the right to refuse or discontinue service at any time. This may occur if:

  • The offering is not suitable for your current needs

  • There is persistent disrespect, boundary-crossing, or unsafe behaviour

  • Continued participation would compromise the integrity or safety of the group or the work

In cases of disrespect or unsafe behaviour, no refund will be given.

6. Responsibility & Participation

By joining Claudia Maxine’s offerings, you agree to:

  • Take full responsibility for your own physical, emotional, mental, and spiritual health

  • Acknowledge that healing work may bring up strong emotional responses

  • Seek appropriate support from licensed professionals when needed

  • Not hold Claudia Maxine liable for any outcomes, interpretations, or responses arising from this work

All offerings are complementary and do not replace medical or psychological care. Claudia Maxine does not diagnose or prescribe.

7. Energy Healing Consent

By booking or participating in any 1:1 or group offering, you consent to receive energy healing from Claudia Maxine Jones. You understand that:

  • Energy healing is a complementary therapy and not a substitute for professional medical or psychological care

  • Claudia Maxine does not diagnose, treat, or cure any condition

  • You remain responsible for your own health and wellbeing throughout the process

8. Confidentiality

1:1 Sessions: All information shared during private sessions is confidential and will not be disclosed without your written consent unless required by law.

Group Programs:

  • Group sessions are recorded and shared within the private course portal for participant access.

  • By joining, you consent to being recorded and understand that anything you share during a session may be included in the replay.

  • Participants are required to maintain confidentiality regarding anything shared by others in the group.

Group Etiquette & Holding Field:

  • This is a sacred, non-judgemental space. We honour one another by listening deeply and witnessing without trying to fix.

  • No unsolicited advice is to be given.

  • Speak from your own experience using "I", "me", and "mine" rather than "you", "your" and “yours’.

  • Be aware of your own projections, interpretations, and shadow material.

  • You may be impacted by what others share. Take care of yourself and seek additional support if needed.

Violation of these agreements may result in removal from the group space without refund.

9. Access & Technology

  • All online sessions are conducted via Zoom unless otherwise stated.

  • It is your responsibility to ensure a stable internet connection and access to relevant links.

  • Content provided in private portals (e.g., The Ancestral Healing Temple) is for registered participants only and must not be shared externally.

10. Contact

If you have questions regarding these Terms & Conditions please get in touch here.

These Terms & Conditions are subject to change. The version published on the website is the most current. Last updated: 08.07.2025

Thank you for honouring the integrity of this work and the sacred spaces we co-create.